YourWebsiteInSevenDays.com ("we," "our," or "us") values your trust and takes data stewardship seriously. This Data Retention Policy explains how long we retain customer files, project materials, and personal data — and when and how they are discarded.
1. Scope
This policy applies to all files, content, and data you provide to us during the course of a project, including but not limited to:
- Content submissions: Text, copy, and written materials uploaded through the Client Portal or sent via email
- Brand assets: Logos, images, photographs, color palettes, and brand guidelines
- Design files: Site designs, mockups, and approved layouts created during the project
- Website source code: The code and files that make up your completed website
- Communication records: Emails, messages, and feedback exchanged during the project
- Account information: Name, email address, phone number, and business details provided at sign-up or checkout
2. Active Project Retention
While your project is in progress — from payment through launch and the post-launch support period — we retain all project files, content, and communications necessary to deliver and support your website. Files are stored securely and accessed only by authorized team members working on your project.
3. Post-Project Retention Periods
After your project is complete and the post-launch support period has ended, we retain your files for the following periods:
- Website source code and design files — 90 days: We retain a copy of your final website source code and design files for 90 days after project completion. This allows us to quickly assist you if you need changes, encounter issues, or purchase additional hours shortly after launch.
- Content submissions and brand assets — 90 days: Original content, images, logos, and other materials you submitted are retained for 90 days after project completion. We strongly recommend you keep your own copies of all materials you provide to us.
- Communication records — 1 year: Emails, messages, and project-related correspondence are retained for up to 1 year after project completion to support any follow-up questions, disputes, or additional work requests.
- Account and billing information — 3 years: Your name, email, phone number, business details, and transaction records are retained for up to 3 years after your last transaction to comply with tax, accounting, and legal obligations.
- Refunded or cancelled projects — 30 days: If you receive a refund or cancel your project before completion, all submitted files and project materials are retained for 30 days after the refund is processed, then permanently deleted.
4. Hosted Websites
If your website remains hosted on our infrastructure (Vercel), the live site files are retained for as long as hosting is active. This policy's retention periods apply to our internal copies of project files — not to the live hosted website itself. If hosting is discontinued, we will provide reasonable notice and an opportunity to download your site files before they are removed.
5. Portfolio Use
As outlined in our Terms of Service, we may retain screenshots, descriptions, and limited project details for portfolio and marketing purposes unless you opt out in writing. Portfolio materials are not subject to the retention periods above and may be retained indefinitely unless you request removal.
6. How Files Are Discarded
When a retention period expires, we permanently delete the associated files. Our deletion process includes:
- Digital files: Permanently deleted from our servers, cloud storage, and any local backups. We do not retain copies after deletion.
- Email and communications: Archived communications are permanently deleted from our email systems and project management tools.
- Third-party services: We instruct any third-party service providers who received your data to delete it in accordance with their own data retention policies and our contractual obligations.
Please note that once files are permanently deleted, they cannot be recovered. We strongly recommend that you maintain your own copies of all content, brand assets, and project files.
7. Early Deletion Requests
You may request early deletion of your files at any time by contacting us. Upon receiving a valid deletion request, we will permanently delete your project files, content submissions, and brand assets within 30 days, except where retention is required by law (e.g., tax records and billing information). We will confirm deletion in writing once the process is complete.
8. Exceptions
We may retain certain data beyond the stated retention periods in the following circumstances:
- Legal obligations: Where retention is required by applicable tax, accounting, or other legal requirements
- Active disputes: Where data is relevant to an ongoing or reasonably anticipated legal dispute, claim, or investigation
- Ongoing services: Where you have an active managed domain subscription or other ongoing service relationship with us
- Consent: Where you have provided explicit written consent for extended retention
9. Your Responsibilities
We strongly recommend that you:
- Keep your own copies of all content, images, logos, and brand assets you submit to us
- Download and save your final website source code and design files before the 90-day retention period expires
- Maintain your own records of project communications and approvals
- Contact us promptly if you need copies of any project files before they are scheduled for deletion
10. Relationship to Other Policies
This Data Retention Policy supplements our Privacy Policy and Terms of Service. In the event of a conflict between this policy and our Privacy Policy regarding data retention, this Data Retention Policy controls.
11. Changes to This Policy
We may update this Data Retention Policy from time to time. When we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have questions about this Data Retention Policy, want to request early deletion of your files, or need to download copies of your project materials, please contact us:
Your Website In 7 Days LLC, an Illinois limited liability company
Email: sales@yourwebsitein7days.com
We will respond to your inquiry as promptly as possible.